$129.99
Covers Travel
Covers Labor
Covers Gas
FIELD
TECHNICAL
SERVICE
$299.99
Covers Travel
Covers Labor
Covers Gas
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FIELD TECHNICAL SERVICES
Computerwkz LLC provides field technical support for our local businesses and Residential customer
PRINTING
Key Components of Printing Support
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Device Setup and Installation
Driver Updates and Software Installation
Troubleshooting and Issue Resolution
Network Printing Support
Printer Maintenance
Security Measures
Mobile Printing Support
Integration with Document Management Systems
User Training
Benefits of Printing Support:
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Minimized Downtime: Prompt resolution of printing issues reduces downtime and keeps productivity levels high.
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Cost Savings: Efficient management of printer supplies, maintenance, and troubleshooting contribute to cost savings over time.
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Improved Efficiency: Properly configured and maintained printers result in more efficient printing processes, saving time for end-users.
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Desktop Workstation Management
Desktop Workstation Management is a valuable service for individuals, home offices, and businesses seeking a reliable and secure computing environment. It combines proactive maintenance, security measures, and user support to create a seamless and productive desktop computing experience
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Benefits:
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Enhanced Productivity: By ensuring that desktops operate at peak performance, users experience faster response times and improved efficiency in their daily tasks.
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Reduced Downtime: Proactive maintenance and remote support minimize downtime by addressing issues swiftly, keeping users productive.
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Security Assurance: Regular updates, patch management, and security protocols protect desktops against cyber threats, safeguarding sensitive data.
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Cost Optimization: Efficient license and asset management contribute to cost savings by eliminating unnecessary expenses and ensuring optimal resource utilization.
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User Satisfaction: Providing responsive support and training enhances the overall user experience, leading to higher satisfaction levels.
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CONNECTIVITY SUPPORT
WiFi and Network Connectivity Support
Service Includes
Troubleshoot connectivity issues
Install and configure network cards and wireless connections
Configure and secure a router
Create a secure network
Coordinate setup preferences
Unlike regular support technicians, field support technicians visit client locations to conduct support services. They usually respond to emergencies, which means they are working on-call and frequently traveling for work.
The main duties of a field support technician are to conduct inspections, make necessary repairs, perform preventive maintenance, and create detailed reports of the incident. On the other hand, their secondary duties involve educating clients about maintaining equipment, instructing new clients on how to use equipment, and suggesting best practices for the maintenance of equipment. Their scope of work may also involve installing hardware, software, and other components as needed.